Yeah, ran into similar stuff myself. They're decent toilets once people get used to them, but man... wipes are the worst. Had a client swear they were "flushable," and I was like, sure, technically—but your pipes disagree. Glad you sorted it out though.
Had a similar call last month—client's brand-new water-saving toilet was backing up constantly. Turns out they'd been tossing those "flushable" wipes down daily. Sure, the toilet itself was fine, but the pipes downstream weren't having it. Had to snake it twice before they finally got the message. Honestly, these toilets do save water and money in the long run, but people gotta adjust their habits a bit. If you're still using wipes or heavy paper, you're gonna have issues no matter how efficient the toilet claims to be.
You're spot-on about changing habits. When I first switched to a water-saving toilet, I had similar headaches—though thankfully nothing as dramatic as needing a plumber twice. But honestly, once you get used to the little quirks, it's totally worth it. My water bill dropped noticeably within a couple months, and knowing I'm doing my part environmentally feels pretty good too.
People just need to realize that "flushable" wipes aren't really flushable at all—no matter what the packaging says. It's frustrating how misleading that marketing is... I've even seen city campaigns trying to educate people about it because of all the sewer backups they cause. Bottom line: these toilets are great, but they're not magic. You still gotta use some common sense with what you're flushing down there.
"People just need to realize that 'flushable' wipes aren't really flushable at all—no matter what the packaging says."
Haha, tell me about it... I've lost count of how many times I've had to fish those things out of clogged pipes. One homeowner swore up and down they were safe until I showed him the tangled mess in his sewer line—he changed his tune pretty quick after that. Water-saving toilets are great, but like you said, common sense still applies. A little caution saves a lot of headaches (and plumber bills).
Water-saving toilets are decent, but they're not miracle workers. Seen plenty of issues when people treat them like regular toilets—flushable wipes included. If you're careful about what goes down, though, they usually hold up fine.
