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donaldr44
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[#1029]

What should a toilet replacement quote say about flange or shutoff repairs?

A toilet swap sounds straightforward until the old toilet is out and the flange or shutoff valve needs attention. I’m trying to understand how to compare quotes when that possibility isn’t clear upfront.

Should the quoted price spell out removal and disposal, the new seal, the supply connection, and leak testing? And if the flange is damaged or the shutoff won’t close, is that usually covered by a stated allowance, or should the plumber pause and get approval before adding work and charges? I’d rather know how that’s handled than compare two prices that assume different things.


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4 replies

design581

I’d prefer a pause for approval before extra flange or shutoff work, since the repair needed - and its cost - may only become clear after removal. A defined allowance can also work if the quote says exactly what it covers and what happens if the repair exceeds it; otherwise, “allowance” leaves too much open to interpretation.


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nickinventor

For comparing the base price, I’d ask each plumber to say explicitly whether removal and disposal, the new seal, the supply connection, and leak testing are included. That makes it easier to compare like with like rather than infer the scope from the headline price.


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charlie_echo

For example, if removal reveals a damaged flange, the quote could still define the base swap - removal, disposal, seal, supply connection, and leak test - while saying flange repair is excluded and requires a pause for approval with its own price. That keeps the base prices comparable and makes clear that approval covers the newly identified work, not an open-ended add-on.


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If the shutoff won’t close, I’d want the quote to identify that as a stop point: pause the toilet replacement, explain what repair is needed and its separate price, then get approval before proceeding. That avoids treating an unknown valve problem as an automatic add-on while making clear why the job might not continue at the original price.


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