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"A quick 20-second phone video showing how to disconnect hoses and close valve handles seems to stick better than written instructions or static photos."
That's a smart move...I've noticed similar results. People remember visuals better, especially videos. I'm usually cautious about relying solely on explanations—tenants genuinely appreciate seeing exactly what's expected. Keep fighting that winter battle, you're not alone!
Totally agree on the video thing—saved my bacon last winter. I left written instructions for my brother-in-law when he house-sat...came home to a flooded basement because he misunderstood "close the valve." This year, I sent him a quick video demo instead. No floods yet, fingers crossed. Visuals just seem to click better, especially for plumbing stuff where one wrong twist can ruin your weekend.
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